EBClub Terms

1Who we are and what these Terms cover

EBClub is operated by Beyond Cloudnine Limited, a company registered in England and Wales under company number 16761069, registered office 33 Chapman Way, Haywards Heath, West Sussex, England, RH16 4UL. In these Terms we call ourselves EBClub, we or us. We call you the member or you.

These Terms govern your membership of EBClub, including your use of the community platform at ebclub.employerbranding.news, the member areas of the EBClub pages on Employer Branding News, EBClub events, the EBClub learning library and the EBClub directory.

Employer Branding News is a separate publication operated by Fathom Data Labs Pte Ltd, registered in Singapore, company number 202410787C, 160 Robinson Road, #14-04, Singapore 068914. Where information passes between the two, both privacy notices explain what happens and why.

By applying for membership, completing checkout, or accessing the Community, you agree to these Terms. If you do not agree with them, do not apply and do not use the Community.

2Definitions

Term	Meaning
Community	The EBClub community platform, its spaces, discussions, direct messages, events, courses and directory.
Community Guidelines	The EBClub Community Guidelines, as updated from time to time.
Membership Year	The twelve-month period beginning on the date your membership is activated, and each subsequent twelve-month period.
Partner	An organisation holding a separate written Partner Agreement with us. Partner arrangements are not governed by these Terms.
Practitioner	A member who works in-house in employer brand, talent acquisition, recruitment marketing, people, culture, communications or an approved adjacent role, and who holds free Practitioner membership.
Practitioner Space	Any part of the Community that we designate as available to Practitioners and our staff only.
Provider	A member who holds paid Provider membership, being a person working for or as an agency, consultancy, technology platform, vendor, research firm, freelancer or other business serving the employer branding profession.
Provider Standards	The EBClub Provider Standards, as updated from time to time.
Member Content	Anything you post, upload, submit or share in the Community, including profile information, posts, comments, messages, research, images and course materials.

3Documents that form your agreement with us

Your agreement with us is made up of the following documents. They apply together, and by accepting these Terms you accept all of them.

• These Membership Terms.
• The Community Guidelines. These are not decorations. They set the rules that make EBClub worth joining, and breaching them is a breach of this agreement.
• The Provider Standards, if you are a Provider.
• The Privacy Notice and Cookie Notice, which explain how we handle your personal data.
• Any additional terms we tell you about at the time, for a specific event, course or benefit.

If there is a conflict, these Terms take priority, except where a specific additional term is expressly stated to override them for a particular event, course or benefit.

The Community runs on a platform provided by Heartbeat Chat, Inc. When you use it you are also subject to Heartbeat's own Content Policy and Terms, published at heartbeat.chat/legal. Those rules cover broadly the same ground as ours, and where they differ, follow the stricter. We have no control over Heartbeat's rules and cannot waive them on your behalf.

4Eligibility

4.1 General

• You must be at least 18 years old and legally able to enter into a contract.
• You must give us accurate, complete and current information when you apply, and keep it up to date.
• If you are applying on behalf of, or being paid for by, an organisation, you confirm you have authority to accept these Terms.

4.2 Practitioner membership

Practitioner membership is free and is available to people currently working in-house in employer brand, talent acquisition, recruitment marketing, people, culture, communications or an approved adjacent role.

Practitioner membership is not available to people whose primary work is providing services, technology or consultancy to employers, however their job title is described. If your role changes so that you no longer meet the Practitioner criteria, you must tell us. We may then offer to convert your membership to Provider membership.

4.3 Provider membership

Provider membership is paid and is available to people working for or as agencies, consultancies, technology platforms, vendors, research firms, freelancers, creative businesses and other approved businesses serving the employer branding profession.

4.4 Our right to check

We may ask you for evidence of your role, employer or business activity at any time, including at application and periodically afterwards. We may refuse an application, or end a membership, where eligibility is not met or where information given to us was inaccurate or misleading. Where we do this, clause 13 applies.

5Applying and being approved

• All applications are reviewed by us. Approval is at our discretion, subject to applicable law, and is not automatic.
• We may ask you to correct or add to your application, or to provide supporting information.
• We aim to review applications within two working days. This is a service target, not a binding deadline.
• Approval does not guarantee permanent access. Your membership remains conditional on your continued eligibility and your compliance with this agreement.
• If we decline your application, we will tell you. You may ask us to reconsider, and a person will review that request. Our Privacy Notice explains how long we keep information about declined applications.

5.1 When your contract with us starts

For Practitioner membership, your contract starts when we activate your account.

For Provider membership, your contract starts when we accept your application and take your first payment. Where we ask for payment before approval, and we then decline your application, we will refund you in full under clause 9.

6Your membership is personal to you

• Keep your login details confidential and do not let anyone else use your account.
• Tell us as soon as you suspect any unauthorised use of your account.
• Do not use automated tools, bots or scripts to access the Community.
• You are responsible for everything done through your account.

6.1 Transferring a Provider membership

If you leave the organisation that paid for your Provider membership, that organisation may ask us to reassign the membership to another eligible person at the same organisation. We will allow one such reassignment per Membership Year, at our discretion and subject to the new person meeting the eligibility criteria and accepting these Terms.

A reassignment transfers access. It does not transfer your personal profile, your posts or your direct messages, which remain associated with you and are handled under our Privacy Notice.

7Fees, renewal and price changes

7.1 Practitioner membership

Practitioner membership is free. We will always tell you clearly, in advance, if we ever intend to change that, and you will never be charged without agreeing to a charge first.

7.2 Provider membership fees

	Amount	Applies to
Founding rate	USD 495 per year	You, every year, if you join on or before 31 December 2026 and your membership stays continuous.
Standard rate	USD 990 per year	Everyone who joins after 31 December 2026, and anyone who lets a founding membership lapse and later rejoins.

• All prices are in US dollars.
• Prices are stated exclusive of VAT, GST, sales tax and any similar charge. Where we are required to collect tax, it will be shown separately before you pay.
• Payment is taken by Stripe. Stripe processes your payment details under its own terms and privacy notice. We do not store your full card details.

7.3 Automatic renewal

Provider membership renews automatically at the end of each Membership Year unless you cancel first.

We will not enrol you in automatic renewal unless you have separately and actively agreed to it at checkout. Before you pay, we will show you all of the following on the payment page:

• the amount being charged today;
• the length of the Membership Year;
• that the membership renews automatically;
• the price at which it will renew, and when the next charge will be taken;
• how to cancel; and
• the tax treatment.

7.4 What you pay on renewal

We will always tell you the exact amount that will be charged, and the date it will be taken, before each renewal. Your renewal amount is shown in your account at all times.

7.5 Reminders before renewal

We will email you at least 30 days before each renewal. That email will tell you the renewal date, the amount that will be charged, and how to cancel, and will contain a direct link to cancel. We will also send you a reminder once a year setting out your membership terms, your renewal date and how to cancel, whether or not a renewal is imminent.

7.6 Failed payments

If a payment fails we will attempt to take it again and will email you. If payment has not succeeded within 14 days we may suspend your access. If it has not succeeded within 30 days we may end your membership. We will restore access promptly once payment succeeds within those periods.

7.7 Price changes

We may change our prices for future Membership Years. We will tell you at least 30 days before a price change takes effect, and you may cancel before it does. We will never apply a price change retrospectively to a Membership Year you have already paid for.

8Your right to cancel

8.1 Cancelling at any time

Unless you tell us otherwise, cancellation takes effect at the end of your current Membership Year. You keep your access until then, and you will not be charged again.

8.2 Your statutory cancellation right, if you are a consumer

If you are a consumer in the United Kingdom or the European Union, you have 14 days from the day your contract starts to cancel, without giving a reason.

Membership is a service that we provide over your whole Membership Year. At checkout we will ask you to confirm that you want your access to start straight away, within the 14-day period. Asking us to start straight away does not take away your right to cancel within those 14 days.

Some downloadable materials are supplied as digital content rather than as part of the ongoing service. Where that is the case we will tell you before you download, and your right to cancel that specific item ends once the download begins, if you have asked us to supply it immediately and acknowledged that.

8.3 Practitioner membership

You can leave EBClub at any time from your account. There is nothing to cancel financially.

8.4 What happens when your membership ends

When your membership ends, for whatever reason, you will lose access to the Community, member-only content, events, the learning library and any directory listing. Our Privacy Notice explains what happens to your personal data and to content you posted.

9Refunds

Situation	What we do
We decline your application after you have paid	Full refund of everything you paid.
You are charged more than once for the same membership	Full refund of the duplicate charge.
A technical error causes an incorrect charge	Full refund of the incorrect amount.
You cancel within 14 days under clause 8.2, having asked for immediate access	Refund of what you paid, less USD 1.36 for each day you had access on a USD 495 membership, or USD 2.71 a day on a USD 990 membership. No other deduction.
You cancel within 14 days under clause 8.2, having asked us to delay access	Full refund.
We end your membership because we materially changed or withdrew a core part of the service	Pro-rata refund of the unused part of your Membership Year.
You cancel partway through a Membership Year	No refund of the current Membership Year, unless the law gives you a right to one. You keep access until the end of the year you have paid for.
We end your membership because you breached this agreement	See clause 13.4.

We will make refunds using the same payment method you used, within 14 days of agreeing that a refund is due.

10What membership includes

10.1 Practitioner membership

Practitioner membership gives you access to Practitioner Spaces, Practitioner events and content, the learning library, member-only content, the provider directory, and the ability to message other members. You are free to start a conversation with any member, including Providers, if you choose to.

10.2 Provider membership

Provider membership gives you a directory listing across EBClub and Employer Branding News, access to Provider spaces and to selected Exchange events and discussions, the opportunity to publish useful research, the opportunity to propose a course for the learning library, online event engagement, and visibility across the EBClub community.

10.3 Benefits generally

• Some benefits have capacity limits, eligibility rules, separate registration or their own additional terms. We will tell you when that is the case.
• Proposing a course, research or an article is an opportunity to be considered. Publication is subject to our review and approval, and we may decline, request changes, pause or remove material. Declining a proposal is not a failure to provide a benefit.
• We may change platforms, features, schedules and individual benefits, provided we preserve the essential value of the membership you paid for. Clause 15 explains this.

11How you must behave

The Community Guidelines set out how members are expected to behave, in full. They form part of this agreement. The following rules are repeated here because breaking any of them is a serious breach that may lead to immediate removal without warning.

• No unsolicited selling. If you are a Provider or Partner, do not send unsolicited direct messages to Practitioners, and do not pitch, prospect or promote in Practitioner or general Community spaces.
• No scraping or exporting. Do not scrape, harvest, copy, export or republish member data, member lists, profiles or Community conversations, by any means, automated or manual. Do not use the Community or the directory as a lead list.
• No misrepresentation. Do not create a false Practitioner profile, misstate your role or employer, or otherwise misrepresent who you are or who you work for.
• No harassment or discrimination. Do not harass, bully, intimidate, discriminate against or retaliate against any member.
• Respect confidentiality. Do not share what is said in the Community outside it. Clause 12.3 sets the default rule.
• No unauthorised access. Do not attempt to access any space you have not been given access to.

12Content, confidentiality and intellectual property

12.1 Your content stays yours

You keep ownership of your Member Content. By posting it, you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format, caption, translate and make it available within the Community, and to keep it in the Community after your membership ends so that discussions remain coherent for other members.

This licence lasts for as long as we operate the Community. It does not let us sell your content, license it to third parties for their own commercial use, or use it in advertising outside EBClub and Employer Branding News without asking you first.

If you ask us to remove specific Member Content, we will do so within a reasonable time, unless we need to keep it to comply with a legal obligation or to deal with a dispute. You can always ask us to remove your name and profile from the content that remains.

12.2 What you promise about your content

You confirm that you own your Member Content or have the right to post it, that it does not infringe anyone's copyright, trade marks, confidentiality or privacy, that any claims in it are accurate and can be supported, and that you have permission for any case study, testimonial, image or personal data it contains.

12.3 Confidentiality of the Community

12.4 Our content

EBClub, our logos and our branding belong to us or our licensors. Member-only content, courses, research and resources we provide are for your own use as a member. Do not copy, republish or share them outside the Community.

13Suspension, termination and appeals

13.1 What we may do

We may take proportionate action where you do not pay, are not or are no longer eligible, share your account, harass another member, send unsolicited sales messages, scrape or export member data, breach confidentiality, make misleading claims, act unlawfully, or otherwise materially breach this agreement.

13.2 Graduated response

Where it is appropriate, we will act in steps: a warning, then removal of content, then restricted access, then temporary suspension, then termination. For serious breaches we may go straight to termination. Spam, scraping, cold pitching a Practitioner and misrepresenting who you are are treated as serious breaches and will normally result in immediate removal.

13.3 Immediate action

We may act immediately and without warning where we reasonably consider it necessary to protect members, personal data, our systems, or to comply with the law.

13.4 Fees on termination for breach

If we end a paid membership because you materially breached this agreement, we will not normally refund the remainder of your Membership Year. Where the breach was minor, or where a refund is required by law, we will refund the unused part on a pro-rata basis. We will not charge you again after termination.

13.5 Appeals

If we suspend or end your membership you may ask us to review the decision by writing to community@ebclub.app within 30 days. The review will be carried out by someone who was not responsible for the original decision. We will respond within 30 days. This is an internal review; it is not arbitration and it does not affect any legal rights you have.

14Privacy

Our Privacy Notice explains what personal data we collect, why, on what legal basis, who we share it with, where it goes, how long we keep it and what rights you have. Our Cookie Notice explains the cookies and similar technologies we use. Both form part of this agreement.

If you are unhappy with how we have handled your personal data, please tell us first at dpo@ebclub.app. We will acknowledge your complaint within 30 days and handle it through our documented complaints process. You can then escalate to a supervisory authority if you remain dissatisfied.

15Availability and changes to the service

• We aim to keep the Community available, but we do not promise it will be uninterrupted or error free. Parts of the service are provided by third parties, including Heartbeat, and may be unavailable for reasons outside our control.
• We may carry out maintenance and will give notice where we reasonably can.
• We may change, add to or withdraw features, platforms, spaces, schedules and benefits. If a change materially reduces the value of a paid membership, we will tell you in advance and you may cancel and receive a pro-rata refund of the unused part of your Membership Year.
• We may migrate the Community to a different platform. We will tell you before we do, and our Privacy Notice will be updated to reflect the new arrangement.

16Our liability to you

Subject to the above:

• We are not responsible for the opinions, statements, advice, conduct or content of other members. EBClub is a community of independent professionals and we do not verify or endorse what members say.
• We are not responsible for the services, products or performance of any Provider or Partner. A directory listing is not a recommendation, certification or endorsement, and does not mean we have vetted the quality of anyone's work.
• Educational content, courses, research and discussion in the Community are provided for general information. They are not professional advice and you should not rely on them as such.
• We are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
• Our total liability to you in connection with this agreement in any twelve-month period is limited to the amount you paid us in that period, or USD 100 if you have not paid us anything.

17Your liability to us

If you are using EBClub in the course of a business, you agree to indemnify us against losses, costs and reasonable legal fees we incur as a result of: content you post that infringes someone else's rights or is unlawful; your breach of the rules in clause 11; or any misuse of the Community, member data or the directory by you.

This clause does not apply to you if you are a consumer.

18Changes to these Terms

We may update these Terms. If a change is material we will give you at least 30 days' notice by email and by notice in the Community before it takes effect.

If you do not accept a material change, you may cancel before it takes effect. If you are a paid member and you cancel for this reason, we will refund the unused part of your Membership Year on a pro-rata basis.

We keep a version history of these Terms and will record which version you accepted and when.

19General

• Force majeure. Neither of us is liable for failing to perform because of events outside our reasonable control.
• Assignment. You may not transfer your rights under this agreement except as set out in clause 6.1. We may transfer ours to another company within our group, or to a buyer of the business, provided your rights are not reduced.
• Severability. If any part of these Terms is found to be unenforceable, the rest continues to apply.
• Waiver. If we do not enforce a right straight away, we have not given it up.
• Entire agreement. The documents listed in clause 3 are the whole agreement between us about EBClub membership. Nothing in this clause limits your rights if we have made a fraudulent misrepresentation.
• Notices. We will contact you using the email address on your account. Please keep it current. You can contact us using clause 21.
• Third parties. Nobody other than you and us has any right to enforce these Terms.
• Language. These Terms are written in English. If we provide a translation, the English version prevails in the event of a dispute.

20Law, disputes and your local rights

20.1 Governing law

These Terms and any dispute arising out of them are governed by the law of England and Wales.

If you are using EBClub in the course of a business, the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, the courts of England and Wales have non-exclusive jurisdiction. You may bring proceedings in the courts of the country where you live, and we will only bring proceedings against you there. Nothing in this clause overrides a mandatory rule that gives you the right to sue, or to be sued, in your own country.

20.2 Your local rights are preserved

20.3 Specific jurisdictions

If you are in	Additional position
The European Union or EEA	You keep the benefit of mandatory consumer protections under the law of your country of residence, including any pre-contract information and withdrawal rights that apply. You may bring proceedings in the courts of the country where you live.
The United Kingdom	Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected, where they apply to you.
The United States	Your rights under applicable state automatic renewal and consumer protection laws are not affected. You may cancel online at any time through your account, and we will send you an annual reminder of your membership terms, renewal date and how to cancel.
Singapore	Your rights under the Consumer Protection (Fair Trading) Act and the Personal Data Protection Act are not affected.
Anywhere else	You keep the benefit of any mandatory consumer or data protection right that applies to you and cannot lawfully be excluded.

20.4 Trying to resolve things first

If you have a concern or a dispute, please contact us first using clause 21. Most things can be sorted out quickly. Raising a concern with us does not affect your right to take legal action.

21How to contact us

Purpose	Contact
General membership questions	community@ebclub.app
Legal, terms and complaints	community@ebclub.app
Privacy, data protection and data rights requests	dpo@ebclub.app
Reporting behaviour in the Community	In-app report option, or community@ebclub.app
Post	Beyond Cloudnine Limited, 33 Chapman Way, Haywards Heath, West Sussex, England, RH16 4UL

Version 1.2. Effective 18 August 2026. Previous versions are available on request.